Fifth Third Bank Does not Respect (or RSPECT) customers or potential customers

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Fifth Third bank does not respect their customers and will harass you even when you are not who they are looking for. The first call was polite, but provided little information: “Hi, my name is Rashida (sp?) calling from 5/3 (aka Fifth Third) bank looking for ‘Mark Sanford'”. She was polite on the voicemail.

Next they called a second time shortly thereafter asked if “Mark Stanford” was here, and I said, no he isn’t at this number and he said a few more things. When I asked what it was about, they said “a personal business matter, are you that person?” I said, “I already answered that” and the guy said “Well, you have a nice day because you are being ignorant.” From the voice of the person and their wanting to “ax” questions, I wonder about the quality of Fifth Third employees. Fifth Third certainly does not train their representatives from “corporate headquarters” (866-450-0037 from caller ID, 866-599-0843 from the number they said to call back on) customer service.

I thought that was the end, but in the last 5 days I have gotten several calls from other “professionals” including the “ignorant” customer service representative again. This is why I do not bank with Fifth Third Bank.

3 thoughts on “Fifth Third Bank Does not Respect (or RSPECT) customers or potential customers”

  1. Those fools at Fifth Third called me again looking for “Mark Stanford” again. I am not sure where their lack of comprehension is, but I will never do business with them. Abysmal customer service and abysmal ability to understand I’m not this person. ;-)

    Fortunately it is my Google Voice number so I may just send them to the spam folder without even ringing my phone going forward.

    If Fifth Third is this bad with something as simple as realizing I am not this person, what are they doing with your money??? I would not entrust a penny to them!

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