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AT&T asked to comment on its Privacy Policy

We have asked AT&T to comment on its privacy policy.   Specifically we asked:

1. Why doesn’t AT&T verify email addresses it sends emails to?
2. Why does AT&T not provide a link in the emails it sends out to allow “good samaritans” to report that AT&T is sending someone else’s records to them?
3. Why don’t AT&T customer service representatives take calls letting them know that they are sending information to the wrong addresses?
4. Why do AT&T representatives state that they do not care whether AT&T emails are republished?

Specifically, as recounted previously AT&T has sent us information for various AT&T customers and each time has been rude and unhelpful when we go to report them.

January 20, 2010: AT&T did not respond for comments on its privacy policy, but did ask for a copy of the most recent email regarding Mordecai Alpert’s account.  On a humorous note, AT&T did BEGIN sending us account statements for Richard Schweitzer, without any means of reporting it, so, Mr Richard Schweitzer, you can get your account information on-line:

Your Wireless Bill is Ready Online
Hello RICHARD SCHWEITZER,
Your monthly wireless bill (for account 523013925279 ) is now available for review online.
Log in today to view your bill and make a payment.
Thank You,
AT&T
Log in today to view your bill and make a payment.
If you’re enrolled in AutoPay, your payment will be made on its due date.
This e-mail was auto generated. Please do not respond.

AT&T sends us Mordecai Alpert’s information again

Great privacy on AT&T’s part.  So, Mordecai Alpert, please call AT&T.  The AT&T representative said they didn’t care if the information was posted and that they couldn’t do anything to correct the problem without talking to Mordecai Alpert (in Delray, FL) since he is the account owner.  So, Mordecai, please call AT&T and ask them (a) why they do NOT verify email addresses, and (b) do not provide a link to let them know they are sending it to the wrong address.  Most importantly, ask them why they don’t follow their own privacy policy better.

Hello MORDECAI ALPERT:

Please contact AT&T Wireless regarding account number 523024065xxx at 1-800-947-5096. Thank You.

——————————-

Your Wireless Bill is Ready Online
Hello MORDECAI ALPERT,
Your monthly wireless bill (for account 523024065xxx ) is now available for review online.
Log in today to view your bill and make a payment.
Thank You,
AT&T

Your Wireless Bill is Ready Online

Hello MORDECAI ALPERT,
Your monthly wireless bill (for account 523024065xxx ) is now available for review online.Log in today to view your bill and make a payment.
Thank You,AT&T

—————–Update, January 11, 2010:

Thank You
Hello MORDECAI ALPERT,

Your payment has been received and will be applied to your wireless account.

  • Amount: 142.49
  • Date: 01/11/2010
  • Confirmation number: QPCODT613957xxx

We appreciate your business.

Thank you,
AT&T

This e-mail was auto generated. Please do not respond.
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