After our update from last week and 3 calls to BMW FInancial, BMW is still sending Sandra A’s private information to us. Now, BMW Financial assured me that they would look into the problem of why they were sending someone else’s private information to me and correct it. Alas it appears they did not. And they still provide no simple means of notifying them of their mistake.
Dear Sandra Axxxxxxxx:
The payment for your 2006 BMW 325xi was received on 11/15/2009 and applied to your account.
Payment Amount : $430.57
Confirmation Code : 939159xx
Please allow up to 3-5 additional business days for your payment to be reflected on your bank account statement.
Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions regarding your account, please go to the My Account website http://www.bmwusa.com/myaccount and click the ‘Priority Email’ link or call 1-800-578-5000, Monday through Friday from 9:00 a.m. to 9:00 p.m. ET.